Troubleshooting
Embedded Files
No Music?
If there is no music playing, please follow the step-by-step instructions below until the problem is solved
1. Make sure the media player is turned on
1. Make sure the media player is turned on
The white indicator light at the player front panel should be on
Try a re-start of the device
2. Make sure the sound system is turned on
2. Make sure the sound system is turned on
The amplifier should be turned on
Check the indicator light on the amplifier
BOSE, Free Space
Cloud, MPA
3. Check the selected amplifier input source
3. Check the selected amplifier input source
The selected input channel or music source needs to correspond to the plugged input on the back of the amplifier (AUX, Input A, Line 1, etc.)
Try selecting other channels/sources if necessary
BOSE, Free Space
Cloud, MPA
4. Check the volume at the amplifier
4. Check the volume at the amplifier
Make sure the volume on the amplifier is at an audible level as store staff often adjust the volume and forget to set it back
Mark the ideal position of the volume dial on the amplifier - it helps others to determine the right volume level for your store
5. Check media player connection to the sound system
5. Check media player connection to the sound system
Make sure the audio connector is plugged into the music player
Make sure the audio cable is plugged in the headphone port
See Installation guide for further details
6. Test the music player
6. Test the music player
See initial installation guide for testing the player, using headphones
Music is playing > the problem lies with the music system (amplifier)
please check points 2, 3, 4 again
No music played via headphones?
the music player has a problem
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