Contact and support details
Embedded Files
Contact us if you need help, have a question or a request or would like to give feedback
Technical Support: BEN HUR
Technical Support: BEN HUR
If you need help with the installation of the music player or experience troubleshooting issues, then please contact our technical service support BEN HUR:
Help desk: Monday - Saturday, 8am - 9pm (CET)
Emails will be answered within 24h (workdays)
Content Support: HearDis!
Content Support: HearDis!
The in-store music service you are receiving is based on a tailored music profile, specifically designed for the Puma stores. If you detect music tracks deemed inappropriate or unsuitable, please capture the date and time and notify us:
In addition, if you have a special request regarding music content or would like to give general feedback, we'd love to hear from you.
Store Closure
Media Player Reusage
If you want to use the media player at a different store location other than originally assigned, then please notify us at puma@heardis.com
Media Player Return
If a store is closing permanently and you have no further use for the media player elsewhere, please return the hardware to us, including supplied power adapter and cables (see scope of delivery).
We kindly ask you to carefully package the hardware (surrounded by cushioning material) to avoid any damage during transport.
Return address for shipment within EU:
Ben Hur GmbH
Beethovenstraße 4
51427 Bergisch Gladbach
Germany
Return address for shipment coming from outside EU:
Ben Hur GmbH
Hansaring 77
50670 Köln
Germany
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