Troubleshooting
Embedded Files
Offline
Player?
Players need to be online regularly to receive music content updates. If the device is offline, please follow the step-by-step instructions below until the problem is solved
1. Make sure the media player is connected to the network cable
1. Make sure the media player is connected to the network cable
The network cable has to be plugged into one of the network sockets of the player and working (blinking lights)
No indication lights mean "dead cable" > not connected to a network
2. Make sure the network cable is correctly connected to the network switch device
2. Make sure the network cable is correctly connected to the network switch device
See our initial installation guide or
Consult your IT team to choose the right port number
Check if the connection is working (blinking lights)
3. Check the right port forwarding on the router
3. Check the right port forwarding on the router
Please visit the IT guide and set up the router to ensure the media player can connect with our server
Consult your IT team if the information is unclear
4. Online / offline status
4. Online / offline status
If you are still unsure whether the media player is online or offline, then please get in touch with:
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